Payment Policy

Stylehouse uses Payment Express (DPS) as a payment gateway.

Payment Express have a dedicated and purpose built development and data centre, specially designed for payments processing. They have invested and continue to re-invest in state of the art, bank grade security and infrastructure, and are fully certified as Visa AIS and MasterCard SDP (PCI DSS) compliant at processor level; using an approved QSA for quarterly scans on systems and full onsite audits, annually. All sensitive information is encrypted with the 3DES protocol, using financial Hardware Security Modules.

Stylehouse does not store credit card information on the website.

Refund Policy

Please choose carefully, as we do not refund if you change your mind.

We stand behind the products we sell, so if you have any problems with one of our products at the time you receive it, please email us or phone and let us know. We’ll work with you to ensure your complete satisfaction be that though repair, replacement or refund.

If the goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy

Delivery and Pickup

We will make every effort to ensure goods are sent on the same day your payment is received. If however circumstances prevent that, we will let you know what the delay is, and when your goods will arrive.

We use parcel express as our courier for delivery within New Zealand on items less than 25kgs. Bullet freight is our preferred company for larger items over 25kgs.

It is very important to write down any damages to the package, in the docket at the time you receive it in order to claim insurance.

If you do not receive your purchase within the scheduled delivery time, please let us know, so we can contact the courier company to get details information about the delivery status.